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How to Claim

At Sutton Special Risk our claims team is dedicated to providing you with exceptional services while effectively communicating with customers, vendors and co-workers to obtain all information needed to complete your investigation. Our multilingual claims staff is able to provide our services in English, French and Spanish.

If you wish to make a new claim or have questions about an existing claim please contact us at:  
SSR 416.366.4608

To send in your paper claim, Canadian addresses can mail to our Toronto address:

33 Yonge Street, Suite 270, P.O. Box 311
Toronto, Ontario
M5E 1G4

Submit your claim through our app! Search for Sutton Special Risk in the App Store and download our mobile app. For information on how to use the app please click here.

FAQs - Sutton Mobile App

  1. What is the Sutton Mobile App?
    Our Mobile App is designed to make it easier for clients to communicate with us. The App has features that allow users to complete an application, get a quote, and submit a claim on their mobile device anywhere 24/7.

  2. Is the App free?
    Yes. The Sutton Mobile App is completely free to download.

  3. Which devices can I use to access the Sutton Mobile App?
    The App can be installed on any Android and Apple device. You can download the App through the Google Play store or iTunes.

    Google Play


  4. How do I submit my claims through the App?
    The Sutton App has claim forms available and allows customers to take a picture of their receipts which can then be submitted securely to our Claims Department for review and payment.

  5. What should I do when I need help?
    All contacts for each department are listed in the “Contact Us” section on the home screen. All contacts can easily be saved onto your mobile device.

  6. Is the Sutton App secure?
    Yes. Sutton has thoroughly vetted security standards. Here’s a quick summary of the basics:

    • Collection: For collecting credit card information for payment, the process is completely secure with HTTPS protocol using a reputable third party payment processing service.
    • Privacy: The App conforms to the principles of the Privacy Act and its associated regulations. Please see our Privacy Policy for further details.
    • Passwords & Data: The Sutton App does not require a user password. Data is submitted via a secured and encrypted channel from the Mobile App user to our servers.
  7. If you have questions, please email our Security Officer at

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